Innovative Patient & Healthcare Support Solutions

Expert Medical Professionals at Your Service

Support for Patients and Healthcare Providers

CMIC Group is committed to providing patient-centered healthcare solutions that meet the evolving needs of various diseases through advanced technology, including digital/IoT and contact center services.

Why Choose CMIC Group for Patient Support?

Secure and Comprehensive Patient Databases
Our secure databases of patient information, including personal health records, ensure that patients receive timely and accurate health information. These databases support our contact center and digital/IoT services, providing patients with essential information and services.

Expert Medical Professionals at Your Service
Our contact centers are staffed by medically qualified personnel, including pharmacists, nutritionists, clinical laboratory technicians, and nurses. These professionals provide critical information about the appropriate use of pharmaceutical drugs, OTC drugs, health foods, and medical devices, ensuring expert advice and support for healthcare professionals, patients, and sales representatives.

View All of CMIC's Patient Support Solutions

Call Center
Drug Adherence Program

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Our Edge in Contact Center and Help Desk Services

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24/7 Capacity for Large Call Volumes

Our contact center agents are available 24 hours a day, 365 days a year, ensuring we can handle large volumes of inquiries at any time. This around-the-clock service guarantees that your customers always have access to the support they need.

Expert Drug Information Services

Our drug information contact center is staffed by experienced agents with backgrounds as pharmacists. This expertise allows us to provide precise and reliable answers about the appropriate use of pharmaceutical drugs, OTC drugs, and health foods/functional foods. Both medical professionals and patients benefit from this specialized knowledge.

Tailored Support from Therapeutic Area Specialists

We offer tailored support through operational teams specialized in various therapeutic areas. These expert teams are designed to meet the specific needs of your customers, ensuring comprehensive service delivery. Our specialized contact centers can provide focused support for pharmacists, nurses, and other healthcare professionals in specific therapeutic areas.

Our Comprehensive Contact Center Services Include:

Drug information
Medical devices guidance
Clinical trial information
Pharmacists’ support
Patients’ support
Information for physicians, clinical laboratory technicians, and nurses
Sales (medical) representatives’ support

Encouraging Patient Adherence

Comprehensive Drug Adherence Support At CMIC Group, we understand the importance of medication adherence in achieving positive health outcomes. Our drug adherence support program is designed to assist patients through various communication channels, including a call center, email, direct mail, and an electronic personal health record service known as harmo. Our programs include:

Drug information delivery and Q&A responses via call center operators
Email reminders to encourage prescription adherence
Doctor appointment email reminders
Follow-up support through harmo
Distribution of patient brochures
Patient training sessions conducted by pharmacists

Therapeutic Area Experience Our drug adherence support programs are customizable to meet the specific needs of different therapeutic areas, including:

Hypertension
Stroke
Asthma
Insomnia
Depression
Schizophrenia
Dyslipidemia
Endometriosis
Chronic myelogenous leukemia
Wilson’s disease
H. pylori eradication

By providing tailored support and leveraging our expertise in these therapeutic areas, we ensure that patients receive the guidance they need to adhere to their medication regimens effectively.